Privacy Policy

1. Information We Collect

We may collect the following information:

• Account information: such as your name, email address, password, and billing details.
• Workspace and product data: such as roadmap items, changelog posts, feedback submissions, votes, comments, tags, statuses, and related content.
• End-user information: submitted through your public ReleaseRoad boards, such as names, email addresses, comments, feature requests, and votes.
• Usage information: such as IP address, browser type, device information, pages visited, referring URLs, and interactions with our website or app.
• Cookies and similar technologies: used to keep you signed in, understand usage, improve performance, and measure traffic.

2. How We Use Information

We use personal information to:

• Provide, operate, and maintain ReleaseRoad.
• Create and manage user accounts and workspaces.
• Process payments and manage subscriptions.
• Publish and display roadmap, changelog, and feedback content as directed by our customers.
• Send transactional emails, login-related messages, product updates, and notification emails.
• Monitor usage, prevent abuse, troubleshoot issues, and improve the product.
• Comply with legal obligations and enforce our terms.

3. Analytics — Google Analytics

We use Google Analytics to understand how users interact with our website and application. Google Analytics collects information such as IP address, browser type, pages visited, and time spent on pages. This data is processed by Google and is subject to Google's Privacy Policy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

We use this data solely to improve ReleaseRoad and do not share it with third parties for advertising purposes.

4. Customer Content

If you use ReleaseRoad to collect feedback or display roadmap/changelog content, you are responsible for the content you publish and the personal data you collect from your own end users through the platform. We act as a service provider/processor for that customer content where applicable.

5. Legal Bases

Where required by applicable law, we process personal information on one or more of these legal bases:

• Performance of a contract.
• Legitimate interests, such as securing and improving the service.
• Consent, where required.
• Compliance with legal obligations.

6. Sharing of Information

We may share information with:

• Service providers: that help us run the service, including Supabase (database and authentication), Resend (email delivery), Google Analytics (usage analytics), and payment processors.
• Professional advisers: such as lawyers, accountants, and insurers.
• Law enforcement or regulators: when required by law or to protect rights, safety, and the service.
• A buyer or successor: in connection with a merger, acquisition, financing, or asset sale.

We do not sell personal information.

7. Data Retention

We keep personal information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. We may delete or anonymize information when it is no longer needed.

8. Cookies

We use cookies and local identifiers to remember sessions and understand product usage. You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of ReleaseRoad.

9. International Transfers

ReleaseRoad is operated from Chennai, India. Your information may be processed in countries other than your own, including the United States, where our service providers operate. Where required, we take reasonable steps to provide appropriate safeguards for international data transfers.

10. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure.

11. Your Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or export your personal information. You may also have the right to withdraw consent where processing is based on consent.

To exercise these rights, contact us at: support@releaseroad.com

12. Children's Privacy

ReleaseRoad is not directed to children, and we do not knowingly collect personal information from children under the age of 13 (or the applicable age in your jurisdiction).

13. Third-Party Services

The service may link to or integrate with third-party services. We are not responsible for the privacy practices of third parties, and you should review their policies separately.

14. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and take appropriate steps to notify users where required.